Services
Tailored to suit our clients
MMP Consulting provides a range of services to suit your needs, broadly set out under the following project phases;
1. STRATEGIC DEVELOPMENT
MMP Consulting provides support to the Senior Management team at the early stages of the project to select the right solution
STRATEGY
- Audit current processes and systems to determine gaps and requirements
- Support the due diligence process to find the right solution
- Provide independent sound advice on solutions being considered
2. IMPLEMENTING THE STRATEGY
Having completed due diligence and chosen a solution, the next steps of implementation can be even more challenging. MMP Consulting provides the support you need during the scoping, designing and rollout phases to ensure the return on your investment meets your expectations
SCOPING
- Assist in scoping, defining aims, goals and the KPIs of the solution
- Support in organising the preparation and brief
- Help define team blend and responsibilities
- Advise on the design of the software user interface
- Establish effective collaboration between you and the software provider
DESIGN
- Analyse and define the process
- Prepare the project programme
- Attend definition workshops with the software provider
- Advise on bespoke workflow designs
- Complete and/or train the Systems Administrator on the initial system configuration
- Complete and/or act as ‘overviewer’ of the system setup
- Complete acceptance testing
- Train the Systems Administrator and Project Champions
- Support the historic data conversion process
- Advise on the rollout communication strategy
ROLLOUT
- Oversee the implementation
- Create guides, manuals and standards documentation
- Train employees
- Fine tune initial system configuration
- Advise on best practice for administering the software
- Support technical problem-solving
- Prepare a project review report
3. ON-GOING SUPPORT & IN HOUSE or ONLINE TRAINING
Having selected the right solution and implemented it, there is more to consider:
- To maximise the return on your investment, the product must be used effectively and efficiently.
- Small bugs need ironing out, and, as you and your team become more familiar with the product, additional bespoke tweaks or modules added.
- Keeping abreast of upgrades and providing a robust training programme is essential – including refresher and upgrade courses – for new and existing employees. MMP Consulting provides tailored:
IN USE
- On-going support
- Problem solving
- Advice on strategic bespoke configuration
- Definition and project management of software upgrades
- Modifications and revisions to current guides and manuals
- Train-the-Trainer
- Systems Administration
- Introduction - new users
- Refresher - existing users
- Module specific
- Upgrade specific
